Corporate values

The code of ethics is a document prepared by the management of Aquae Vivae d.d. It is a fundamental document that contains moral principles and principles of professional ethics, as well as all the obligations and responsibilities of directors, management and other employees that they should follow in their professional and public activities.

The Code is the basic tool that the Aquae Vivae company has prepared to control and prevent the possibility of violating the law as well as the standards that apply to the company's operations.

The code is a fundamental document of the principles and values of proper behavior, but it does not predict or give instructions on how to act for every possible situation, nor does it elaborate in detail all topics about activities and actions within the company.

The code is in accordance with the legal provisions and its observance is considered a mandatory part of all contractual obligations of directors, management, employees and associates of the company.

Aquae Vivae will strive to apply the Code of Ethics as a standard of excellence in business towards all parties with whom it has long-term cooperation, such as suppliers, customers and other private and business entities.

Code of ethics of Aquae Vivae d.d. it is published on the company's website, where it is available to all employees, customers, suppliers and other related business entities.

PRINCIPLES AND VALUES

Our growth strategy aims to create solid and sustainable value in economic, financial, social and environmental terms, based on the trust of all our partners and based on the following values:

Integrity

We fulfill our goals honestly, correctly and responsibly, while respecting the rules, professional ethics and in the spirit of the signed contracts.

Excellence

We have set the goal of constant improvement and improvement, looking ahead, anticipating challenges, expressing creativity that strives for innovation, and we value the achieved performance.

Transparency

The transparency of our actions, our communication and our contracts are the basis of our behavior in order to enable all our partners to make independent and conscious solutions and decisions.

Respect for diversity

We want to add a good connection with the local community to the wide scope of business, we want to be a company that thinks globally without losing sight of the individual.

Equality

We undertake to remove all types of discrimination from our behavior and to respect differences in gender, age, religion, political commitment, language and different abilities.

The value of the individual

The value of each individual person is the guideline by which we are guided in our actions, we use methods of listening and dialogue as instruments to constantly improve relations with all our partners.

Responsibility when using sources

We want to use all resources carefully, encourage behavior that achieves optimization and avoid waste and extravagance, while giving priority to solutions that achieve sustainability.

EMPLOYEES

Each employee is responsible for maintaining the integrity of the company by adhering to the provisions of the Code of Ethics. By fully including ethics in business behavior, the employee represents himself and the company, and the company provides the employee with:

proper procedures in the recruitment process, which are based on a consistent and fair attitude towards all registered candidates
equal opportunities for all employees for professional growth and development, access to training programs and refresher courses
the possibility of expressing the opinions and attitudes of all employees in order to innovate and improve the company's operations in all segments
respecting the dignity of each employee and respecting the uniqueness of the environment in which they work
compliance with all provisions of the Labor Act and the employment contract concluded between the employee and the employer
protection of personal data of employees, as well as protection of employees in case of any discrimination in the workplace (gender, sexual, religious, national, linguistic, political)
education about working in a safe way for each workplace

Employees undertake to:

comply with all the provisions of the Labor Act and the employment contract concluded between the employee and the employer
to respect all people they meet in the work process, and discrimination on any basis is not allowed
operate tools and machines in accordance with the work instructions in a safe manner
in the business environment to act and behave in a way that contributes to the prosperity of the company and themselves
to report to the company's management any activity that they consider dangerous for the company and other employees
use resources responsibly and efficiently (groceries, consumables, energy)

BUSINESS PARTNERS

Relations with business partners are the key to the company's success and must be built on the principles of fairness, openness and mutual satisfaction, which is achieved in the following ways:

the supplier selection process is carried out objectively and systematically, and is based on the analysis of all business conditions in order for the company to acquire long-term and reliable suppliers with the aim of profitability
clear, two-way and timely communication
by adhering to the terms of the business cooperation agreement and building long-term mutual trust (respect for delivery deadlines, payment methods, respect for payment deadlines, ensuring the quality of products and services)
protection of information about partner companies and keeping business secrets
avoiding conflicts of interest

GUESTS / VISITORS

Satisfying the needs of guests and preserving their trust are at the center of our daily work. We work on continuous quality improvement, with special emphasis on an individual approach to each guest. We maintain open two-way communication with guests, listen to their opinions, provide information and quick answers to their questions in order to improve our services and contents and anticipate their needs. In order to be as successful as possible in relations with guests, we are guided by the following:

providing clear and truthful information
every contact with the guest is conducted according to the principles of professionalism, hospitality, correctness, and timeliness
protection of personal data of all guests and assurance of trust and privacy
availability of our services and content to all social strata
no form of discrimination against guests is allowed
accurately informing guests about prices, working hours, types and quality of content and services, the consumer's right to object and how to implement it
discreetly conducting market research in order to anticipate guest needs and improve content and services

ECOLOGY

As an important business entity in the community, we are aware that we have an important role in contributing to sustainable development. For this reason, we carry out activities in accordance with applicable laws and regulations related to sustainable development and monitor their changes. We particularly strive for reduced emissions and waste materials, waste recycling and reduction of raw material wastage. We conduct our business processes in the direction of efficient energy use and encourage the use of renewable energy sources. We strive to obtain food and raw materials from those suppliers who guarantee compliance with local and international regulations and who are committed to sustainable development.