The right and method of submitting consumer complaints

At AQUAE VIVAE we always strive to provide the highest quality services and products. If you feel that we have not met your expectations, we want to know – so that we can improve our work.

In accordance with Article 10 of the Consumer Protection Act, you can file a complaint in the following ways:

By mail: AQUAE VIVAE D.D. Ulica Antuna Mihanovića 1a , Krapinske Toplice

E-mail: [info@aquae-vivae.hr]

In person: at our headquarters at the above address

Please include in your complaint:

✔ Name and surname

✔ Contact details (address, telephone or e-mail)

✔ Detailed description of the complaint

After receiving the complaint, we will send you a written confirmation of receipt. We will respond to the complaint no later than 15 days from the date of receipt.

Your feedback is valuable to us – we see every complaint as an opportunity to improve our services.